Tuesday, May 20, 2014 • 9:45am – 10:45am


Breakout Session

New Models for Interpreter Training: Online and On-Demand

Michelle Scott

Voices for Health, Inc.

As the demand for qualified, certified interpreters in the United States increases, so does the need for implementing new training approaches. Traditional “brick and mortar” programs can be difficult to schedule and costly for language companies. Online, on-demand video resources are excellent tools for improving interpreters’ knowledge and skills, while eliminating costs of travel and keeping linguists available for assignments. This results in better-quality services and decreases liability. Interpreters have higher job satisfaction, which leads to higher retention of individuals in the field. This presentation will explore new approaches to online and on-demand video training, including cost and other practical considerations.


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Michelle Scott is a multilingual registered nurse and founder of Voices For Health, Inc. (est. 1997), a small business with offices in Michigan and California. In addition to the administrative tasks of growing this language agency from a local leader to a nationally recognized venture, she has experience in medical interpreting, translation project management, interpreter training, and multilingual research projects. She has bachelor’s degrees in Spanish and nursing and a master’s degree in medical anthropology—all from Michigan State University. Currently, she is working to develop video content for VoicesAcademy.com, a new virtual conference website providing relevant preparation for language accommodation to linguists and healthcare providers.