We all deal with customers who sometimes have complaints regarding quality, customer service or other aspects of our business interactions. How we respond to those complaints is often the difference between keeping a customer or losing them to a competitor. While there may not be one perfect approach, there are better ways of handling a variety of situations. Learn from your peers in small group discussions how they successfully (or unsuccessfully) resolved their most difficult situations and take away techniques that will benefit you for years to come.
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