Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment and employee behavior. These are the elements that truly define organizational culture and that have the greatest impact on results.
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Ultimate Customer Service Culture Events Frisco, TX
Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10 years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture, which have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left to launch his own consulting practice focusing on corporate training and development services and specializing in leadership, customer service, and team building. Today, as president of LeadSmart, Inc., Jason shares his vision for developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca-Cola, and Tyson Foods, to name just a few. He has even returned to his old turf—Southwest Airlines—to once again extend his knowledge as a corporate training consultant in leadership development. Jason has captured his philosophy of creating high-performance cultures in his recent book, The Culturetopia Effect.